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Order
Process
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Order Processing Time
All orders received by 3:00 PM EST are processed and shipped out
within 48 hours if all products are in stock at our holding facility.
If your order cannot be shipped within 48 hours you will be notified
via phone or e-mail.
Ordering Methods
We currently offer 3 convenient ways to order:
- Order by phone with a Credit Card - Call us
with your make, model, year and credit card information between
9:00 AM to 5:00 PM EST, Mon-Fri.
- Order online - Send us e-mail with your make,
model, year and daytime phone number. We will call you to confirm
your order in next working day.
- Order by fax - Fax us with your make, model,
year and daytime phone number. We will call you to confirm your
order in next working day.
Payment Methods
We currently offer 3 ways to pay for your order:
- Credit Card - We accept all major credit cards
including Visa & MasterCard. There is no surcharge for using
your credit card. Please be sure to provide your exact billing
address and phone number the credit card company has on file for
you. Incorrect information may cause a delay in processing your
order. Your credit card will be billed upon shipment or drop shipment
of your order.
- Cashiers Check, Money Order or Company Check
- Orders providing a Cashiers Check or Money Order are processed
immediately upon receipt. Company Checks, if provided with completed
customer application, can be authorized for immediate processing.
Otherwise, allow up to 2 weeks for clearance of funds prior to
processing.
- Wire Transfer - Please call or e-mail for additional
information.
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Shipping
Policy
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Domestic
Our packages ship out via UPS or LTL and the charges are as follows:
- California address - UPS Ground, estimated
shipping time is 2-3 business days from the date of pickup. The
shipping charge and tax are $50 total.
- Hawaii & Alaska - UPS 2nd Day Air, estimated
shipping time is 3 business days from the date of pickup. The
shipping charge is $130.
- Other states - UPS Ground, estimated shipping
time is 4-7 business days from the date of pickup. The shipping
charge is $50 flat.
- Rush order - UPS Next Day Air, estimated shipping
time is Next business day (by 10:30 A.M.) from the date of pickup.
Please call first.
- LTL order - Freight Free if order is
$5000 or more, otherwise charges will be determined at time of
shipment.
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Warranty
Policy
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Limited
Lifetime Warranty
CYC ENGINEERING, INC guarantees the original purchaser of our products
a limited lifetime warranty against manufacturing defects, materials,
workmanship, and finish under normal usage. Warranty does not include
shipping damage, product misuse, improper installation, road hazards,
and impairment from accidents, product modification or scratches during
the life of the product. This lifetime warranty does not include rust/corrosion
to the installation brackets over the life of the product, applies
only to new products and is limited to the repair or replacement of
CYC ENGINEERING products. Warranty does not include costs of removal,
installation, labor, inconvenience or consequential damages. Original
purchaser must return defective merchandise, along with the purchase
receipt, to the original place of purchase.
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Others
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Pricing
Pricing shown is subject to change and subject to stock on hand. In
the event that a product is listed at an incorrect price due to a
typographical error or error in pricing information received from
our suppliers, CYC Engineering, Inc. reserves the right to refuse
or cancel orders placed for product listed at the incorrect price.
If your credit card has already been charged for the purchase and
subsequently cancelled due to a price error, CYC Engineering, Inc.
shall immediately issue a credit to your credit card in the amount
of the incorrect price.
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Order Cancellation and Changes
Orders are fulfilled within 48 hours normally. We have no control
on shipment if the order is on the way. To check whether the order
is available for cancellation or change, contact our customer service
representatives via telephone.
Orders can't be cancelled or changed via email. Email correspondence
is to be used for general order or product information requests only.
Completion of an order cancellation or change request sent via email
will not be guaranteed! Please contact a customer service representative
via telephone for all order cancellation or change requests.
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Returns
Before returning any product, contact a customer service representative
at 877-POWER-65 or send an e-mail to techsupport@ptimporting.com
to request an (RMA) Returned Merchandises Authorization number.
This RMA number must be placed on the outside of the returned
package along with a copy of the original invoice and returned
to the "Merchandise Return Address" shown below. Products
returned within 30 days from the invoice date are eligible for
a refund with 15% restocking charge. Refunds will be given on
products only, not labor/installation charges, shipping, or any
other charges. All products must be returned in the original package,
not be damaged or installed and must be in resalable condition.
All returned products must be sent freight prepaid and are subject
to a 15% reboxing and restocking charge. Purchases of products
designated as "Non-Returnable" on the product information
page are final and cannot be returned for refund or store credit.
Merchandise Return Address:
CYC Engineering, Inc.
Attn: Merchandise Return Department
48900 Milmont Dr.
Fremont, CA 94538
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Shipping Damage Claims
Shipping damage must be reported to your local UPS office for a claim.
If you experience a problem, please contact our customer service representatives
at 877-POWER-65 or send an e-mail to techsupport@ptimporting.com or
immediate assistance.
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